{"id":1465,"date":"2020-06-22T05:28:16","date_gmt":"2020-06-22T05:28:16","guid":{"rendered":"http:\/\/www.navata.com\/cms\/?p=1465"},"modified":"2020-07-03T07:39:46","modified_gmt":"2020-07-03T07:39:46","slug":"improve-customer-services-in-logistics","status":"publish","type":"post","link":"https:\/\/www.navata.com\/cms\/improve-customer-services-in-logistics\/","title":{"rendered":"13 Impressive Ways To Improve Your Customer Services In Logistics"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"1465\" class=\"elementor elementor-1465\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-beb1803 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"beb1803\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;background_motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;background_motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;background_motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:2.4,&quot;sizes&quot;:[]},&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;background_motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;background_motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-14dc75b4\" data-id=\"14dc75b4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6e470c4d elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"6e470c4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">13 Impressive Ways To Improve Your Customer Services In Logistics<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f1ca63 elementor-section-stretched elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"f1ca63\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-6cd50038\" data-id=\"6cd50038\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5a0d43d6 elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"5a0d43d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;headings_by_tags&quot;:[&quot;h2&quot;,&quot;h3&quot;],&quot;exclude_headings_by_selector&quot;:[],&quot;marker_view&quot;:&quot;numbers&quot;,&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t\t\t\t<h4 class=\"elementor-toc__header-title\">\n\t\t\t\tTable of Contents\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__5a0d43d6\" aria-expanded=\"true\" aria-label=\"Open table of contents\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__5a0d43d6\" aria-expanded=\"true\" aria-label=\"Close table of contents\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div id=\"elementor-toc__5a0d43d6\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<svg class=\"elementor-toc__spinner eicon-animation-spin e-font-icon-svg e-eicon-loading\" aria-hidden=\"true\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M500 975V858C696 858 858 696 858 500S696 142 500 142 142 304 142 500H25C25 237 238 25 500 25S975 237 975 500 763 975 500 975Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c84bef3 elementor-widget elementor-widget-heading\" data-id=\"c84bef3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Providing Good Customer Services in Logistics Industry<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-04897e7 elementor-widget elementor-widget-text-editor\" data-id=\"04897e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>What exactly defines good customer service is a relevant question. In simplistic terms, good customer service implies showing respect and value for the customers, and for their demands, needs, and queries. Greeting the customers by their name creates a more personalized connect and experience. It creates more openness and shows that brand is willing to adapt and make a few adjustments to meet the needs of the customer.<\/p><p>Respecting the customer\u2019s time and schedules shows that the brand is considerate and empathetic towards the customer\u2019s situations, and cares, and is not selfishly invested in simply monetary gains. Convenience is primary in today\u2019s fast-paced world. In the business world, customer service provides that ease and convenience to the consumer. Customer service is one of the best ways to show that the business is committed to providing that ease and convenience to the customer.<\/p><p>There are some key points to keep in mind when providing good customer services in logistics.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b3e5c50 elementor-widget elementor-widget-image\" data-id=\"b3e5c50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"700\" height=\"399\" src=\"https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2020\/06\/logistics-vector-e1487873393598.jpg\" class=\"attachment-large size-large wp-image-1524\" alt=\"Customer Services in logistics\" srcset=\"https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2020\/06\/logistics-vector-e1487873393598.jpg 700w, https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2020\/06\/logistics-vector-e1487873393598-300x171.jpg 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-635bee9 elementor-widget elementor-widget-heading\" data-id=\"635bee9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1.\tPrompt Communication helps to Build Trust<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb65367 elementor-widget elementor-widget-text-editor\" data-id=\"eb65367\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Trust is at the core of all relationships. And so is communication. Communication and trust are entwined. When a client receives prompt communication, and all information without delay, even if it is bad news, then it helps to establish trust. The customer realizes that they can trust the brand at all levels, in every aspect of their relationship with the business.<\/p><p>Communicating every development and movement, and updating the clients at different stages of their logistics experience is imperative. It creates a closer connect and enables the client to know the company more thoroughly, thereby enabling trust. Advising a client of an unprecedented delay or change of schedule may seem like a negative. However, this is not so. It is good business practice to communicate the delays and schedule changes to the customer, as it enables them to make adjustments to their own schedules. Whether dealing with inbound logistics or outbound logistics, good channels of communication are a must, and need to be maintained constantly.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad8ff84 elementor-widget elementor-widget-image\" data-id=\"ad8ff84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"626\" height=\"500\" src=\"https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2020\/06\/customer-support-logistics-service-cartoon_24640-49687.jpg\" class=\"attachment-large size-large wp-image-1527\" alt=\"Customer Services in logistics\" srcset=\"https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2020\/06\/customer-support-logistics-service-cartoon_24640-49687.jpg 626w, https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2020\/06\/customer-support-logistics-service-cartoon_24640-49687-300x240.jpg 300w\" sizes=\"(max-width: 626px) 100vw, 626px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad1eda4 elementor-widget elementor-widget-text-editor\" data-id=\"ad1eda4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Customer Services in Logistics<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd2e9bf elementor-widget elementor-widget-heading\" data-id=\"bd2e9bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2.\tSpeed and Timely Action and Solution is key to Good Customer Services in Logistics<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a141e47 elementor-widget elementor-widget-text-editor\" data-id=\"a141e47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Speed is not only important in quick and prompt delivery of goods. It is also crucial in communication. How quickly customer inquiries are responded to, help in building trust and providing a good customer experience. In the modern <a href=\"http:\/\/www.navata.com\">logistics industry<\/a>, it is not fast delivery of shipments alone that is needed. It is also about how fast information and updates are delivered, and how promptly and speedily queries are addressed. Good customer services in logistics depends on both, prompt and speedy delivery and prompt and speedy communication.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27e89a6 elementor-widget elementor-widget-image\" data-id=\"27e89a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"626\" height=\"500\" src=\"https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2020\/06\/customer-support-logistics-service-cartoon_24640-49688.jpg\" class=\"attachment-large size-large wp-image-1528\" alt=\"Customer Services in logistics\" srcset=\"https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2020\/06\/customer-support-logistics-service-cartoon_24640-49688.jpg 626w, https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2020\/06\/customer-support-logistics-service-cartoon_24640-49688-300x240.jpg 300w\" sizes=\"(max-width: 626px) 100vw, 626px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be3b837 elementor-widget elementor-widget-text-editor\" data-id=\"be3b837\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Customer Services in Logistics<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d043916 elementor-widget elementor-widget-heading\" data-id=\"d043916\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3.\tConsistency Of Action and Interaction is Crucial to Good Customer Services in Logistics<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee72ad9 elementor-widget elementor-widget-text-editor\" data-id=\"ee72ad9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Consistency in communication with customers is crucial to customer services in logistics. Responding and providing the customer with answers, even when the brand doesn\u2019t have clarity on the answer, is imperative. It is not a wrong practice to give the most appropriate answer possible, and explain to the customer that the brand is looking into the matter, and will get back to the customer with the complete answer soon<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5f5865 elementor-widget elementor-widget-image\" data-id=\"b5f5865\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"880\" height=\"495\" src=\"https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2020\/06\/blog-5final-12.15.jpg\" class=\"attachment-large size-large wp-image-1534\" alt=\"Customer Services in logistics\" srcset=\"https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2020\/06\/blog-5final-12.15.jpg 880w, https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2020\/06\/blog-5final-12.15-300x169.jpg 300w, https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2020\/06\/blog-5final-12.15-768x432.jpg 768w, https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2020\/06\/blog-5final-12.15-800x450.jpg 800w\" sizes=\"(max-width: 880px) 100vw, 880px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00fceee elementor-widget elementor-widget-text-editor\" data-id=\"00fceee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Customer Services in Logistics<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c982c89 elementor-widget elementor-widget-heading\" data-id=\"c982c89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4.\tHonesty is the Best Policy in Good Customer Service<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b36c3e elementor-widget elementor-widget-text-editor\" data-id=\"9b36c3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Honesty and integrity are the foundation of a good character, good society and good business. Likewise, Honesty and Integrity are the foundation principles for any logistics<\/p><p>company. Honesty from the start means that the brand imbibes and presents the following qualities as part of all the services provided:<\/p><h4>Providing Honest Information with Nothing Hidden.<\/h4><p>Communicating promptly is not enough to build a relationship of trust and solidarity. To earn the loyalty and goodwill of the customer, the communication must also be honest and transparent at all times.<\/p><p>100% transparency of the company\u2019s knowledge base and abilities, including knowledge of all relevant laws and regulations of any countries or regions they are operating in, creates a bond of trust between the customer and the company.<\/p><p>Consistency and accuracy of all important data or information, and sharing of that information with the customer, wherever that action does not breach confidentiality or data protection laws, empowers the customer service and enriches the <a href=\"https:\/\/en.wikipedia.org\/wiki\/Customer_experience\" target=\"_blank\" rel=\"noopener\">customer experience<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a26b1c9 elementor-widget elementor-widget-image\" data-id=\"a26b1c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"881\" src=\"https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2020\/06\/44075818-loyalty-customer-service-trust-honest-reliability-concept-1024x881.jpg\" class=\"attachment-large size-large wp-image-1532\" alt=\"third party logistics\" srcset=\"https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2020\/06\/44075818-loyalty-customer-service-trust-honest-reliability-concept-1024x881.jpg 1024w, https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2020\/06\/44075818-loyalty-customer-service-trust-honest-reliability-concept-300x258.jpg 300w, https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2020\/06\/44075818-loyalty-customer-service-trust-honest-reliability-concept-768x661.jpg 768w, https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2020\/06\/44075818-loyalty-customer-service-trust-honest-reliability-concept.jpg 1300w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a6b3f16 elementor-widget elementor-widget-heading\" data-id=\"a6b3f16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">5.\tA Process to Empower Employees with Continual Learning Platforms Enriches the Customer Services in Logistics<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e71aff elementor-widget elementor-widget-text-editor\" data-id=\"2e71aff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The real assets of the logistics industry are not distribution centers, warehouses and trucks. The real assets of a good logistics company are its staff. A well trained staff at every level, from sales to warehouse, manager to accounting staff, helps to improve customer service at all levels.<\/p><p>Technological support and growing technological dependency is an integral part of an industry that is constantly shifting and evolving. With new technological advancements on the horizon constantly, continual learning and an updated and trained staff is of utmost importance.<\/p><p>Process of Learning can be structured in multiple levels:<\/p><ul><li>Training for new<\/li><li>Ad hoc training on new processes or systems, or on any changes or technological updates.<\/li><li>Scheduled team training to share experiences and<\/li><li>Specialist off-site training wherever relevant.<\/li><\/ul><p>Learning and training can be customized according to the needs of the logistics department. Services of trained team members who can deliver any training wherever possible, or specialist training providers where needed, can be engaged for the purpose of providing training.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28306f4 elementor-widget elementor-widget-image\" data-id=\"28306f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1019\" height=\"728\" src=\"https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2020\/06\/learning_soft_skills_0.jpg\" class=\"attachment-large size-large wp-image-1531\" alt=\"customer service in logistics\" srcset=\"https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2020\/06\/learning_soft_skills_0.jpg 1019w, https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2020\/06\/learning_soft_skills_0-300x214.jpg 300w, https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2020\/06\/learning_soft_skills_0-768x549.jpg 768w\" sizes=\"(max-width: 1019px) 100vw, 1019px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f86605f elementor-widget elementor-widget-heading\" data-id=\"f86605f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">6.\tMethods Emphasizing Continual Learning Process<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26d85be elementor-widget elementor-widget-text-editor\" data-id=\"26d85be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In the ever evolving Logistics industry, new experiences and new learning opportunities arise every day. The trick is in incorporating these new learning opportunities into a training and learning model.<\/p><p>Regular team meetings are a great method to emphasize continual learning. Daily meeting of the whole team to discuss problems encountered in the day or solutions learned, which can benefit the company as a whole, is a good practice, if possible. If not possible, then targeted meetings of separate teams are also of great benefit.<\/p><p>Weekly meetings is a good alternative to daily meetings. Weekly meetings allow time for reflection and review, to identify problems and to brainstorm solutions where needed.<\/p><p>In case of new employees, who are beyond basic training, partnering the new worker with an experienced employee provides a good training platform to the new employee. The new employee can learn more in a week with someone who has been working on field, than in a month, if left on their own. Sessions led by experienced team members in each area of operations, helps to give a fuller overview.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-abfc34e elementor-widget elementor-widget-image\" data-id=\"abfc34e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"922\" height=\"431\" src=\"https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2020\/06\/roleof2.jpg\" class=\"attachment-large size-large wp-image-1530\" alt=\"Customer Services in logistics\" srcset=\"https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2020\/06\/roleof2.jpg 922w, https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2020\/06\/roleof2-300x140.jpg 300w, https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2020\/06\/roleof2-768x359.jpg 768w\" sizes=\"(max-width: 922px) 100vw, 922px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39b472b elementor-widget elementor-widget-heading\" data-id=\"39b472b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">7.\tMinimizing Customer Touch Points With Customer Care Team<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d09adf elementor-widget elementor-widget-text-editor\" data-id=\"0d09adf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Too many cooks spoil the broth!\u201d In terms of ongoing and long term clients, ensuring they have access to minimum number of contact points possible, helps to avert confusion. Good customer service is about building relationships. Consistency is important. When a customer speaks to different staff members every time they contact the brand, then that relationship of trust and openness becomes fragile.<\/p><p>Assigning one staff member to handle the customer throughout the interaction, is important. And assigning one other as backup. That staff member may go and meet the customer if possible. Minimal touch point helps to instill confidence in the client and build a personalized customer relationship.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45905cc5 elementor-widget elementor-widget-toggle\" data-id=\"45905cc5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1161\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1161\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-truck-moving\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M621.3 237.3l-58.5-58.5c-12-12-28.3-18.7-45.3-18.7H480V64c0-17.7-14.3-32-32-32H32C14.3 32 0 46.3 0 64v336c0 44.2 35.8 80 80 80 26.3 0 49.4-12.9 64-32.4 14.6 19.6 37.7 32.4 64 32.4 44.2 0 80-35.8 80-80 0-5.5-.6-10.8-1.6-16h163.2c-1.1 5.2-1.6 10.5-1.6 16 0 44.2 35.8 80 80 80s80-35.8 80-80c0-5.5-.6-10.8-1.6-16H624c8.8 0 16-7.2 16-16v-85.5c0-17-6.7-33.2-18.7-45.2zM80 432c-17.6 0-32-14.4-32-32s14.4-32 32-32 32 14.4 32 32-14.4 32-32 32zm128 0c-17.6 0-32-14.4-32-32s14.4-32 32-32 32 14.4 32 32-14.4 32-32 32zm272-224h37.5c4.3 0 8.3 1.7 11.3 4.7l43.3 43.3H480v-48zm48 224c-17.6 0-32-14.4-32-32s14.4-32 32-32 32 14.4 32 32-14.4 32-32 32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-truck-loading\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M50.2 375.6c2.3 8.5 11.1 13.6 19.6 11.3l216.4-58c8.5-2.3 13.6-11.1 11.3-19.6l-49.7-185.5c-2.3-8.5-11.1-13.6-19.6-11.3L151 133.3l24.8 92.7-61.8 16.5-24.8-92.7-77.3 20.7C3.4 172.8-1.7 181.6.6 190.1l49.6 185.5zM384 0c-17.7 0-32 14.3-32 32v323.6L5.9 450c-4.3 1.2-6.8 5.6-5.6 9.8l12.6 46.3c1.2 4.3 5.6 6.8 9.8 5.6l393.7-107.4C418.8 464.1 467.6 512 528 512c61.9 0 112-50.1 112-112V0H384zm144 448c-26.5 0-48-21.5-48-48s21.5-48 48-48 48 21.5 48 48-21.5 48-48 48z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Read Related Articles<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1161\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1161\"><ul><li><a href=\"http:\/\/www.navata.com\/cms\/logistics-and-e-commerce\/\">Logistics and E-Commerce<\/a><\/li><li><a class=\"row-title\" href=\"http:\/\/www.navata.com\/cms\/wp-admin\/post.php?post=256&amp;action=edit\" 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xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M621.3 237.3l-58.5-58.5c-12-12-28.3-18.7-45.3-18.7H480V64c0-17.7-14.3-32-32-32H32C14.3 32 0 46.3 0 64v336c0 44.2 35.8 80 80 80 26.3 0 49.4-12.9 64-32.4 14.6 19.6 37.7 32.4 64 32.4 44.2 0 80-35.8 80-80 0-5.5-.6-10.8-1.6-16h163.2c-1.1 5.2-1.6 10.5-1.6 16 0 44.2 35.8 80 80 80s80-35.8 80-80c0-5.5-.6-10.8-1.6-16H624c8.8 0 16-7.2 16-16v-85.5c0-17-6.7-33.2-18.7-45.2zM80 432c-17.6 0-32-14.4-32-32s14.4-32 32-32 32 14.4 32 32-14.4 32-32 32zm128 0c-17.6 0-32-14.4-32-32s14.4-32 32-32 32 14.4 32 32-14.4 32-32 32zm272-224h37.5c4.3 0 8.3 1.7 11.3 4.7l43.3 43.3H480v-48zm48 224c-17.6 0-32-14.4-32-32s14.4-32 32-32 32 14.4 32 32-14.4 32-32 32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-truck-loading\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M50.2 375.6c2.3 8.5 11.1 13.6 19.6 11.3l216.4-58c8.5-2.3 13.6-11.1 11.3-19.6l-49.7-185.5c-2.3-8.5-11.1-13.6-19.6-11.3L151 133.3l24.8 92.7-61.8 16.5-24.8-92.7-77.3 20.7C3.4 172.8-1.7 181.6.6 190.1l49.6 185.5zM384 0c-17.7 0-32 14.3-32 32v323.6L5.9 450c-4.3 1.2-6.8 5.6-5.6 9.8l12.6 46.3c1.2 4.3 5.6 6.8 9.8 5.6l393.7-107.4C418.8 464.1 467.6 512 528 512c61.9 0 112-50.1 112-112V0H384zm144 448c-26.5 0-48-21.5-48-48s21.5-48 48-48 48 21.5 48 48-21.5 48-48 48z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">for more related blogs and posts.<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1162\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1162\"><ul><li><a rel=\"nofollow\">The Logistics of logistic<\/a><\/li><li><a rel=\"nofollow\">Logistics matter<\/a><\/li><li><a rel=\"nofollow\"><span style=\"color: #333333;\">G<\/span>lobal logistic show\u00a0<\/a><\/li><li><a rel=\"nofollow\">Itln<\/a><\/li><li><a rel=\"nofollow\">We are logo<\/a><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1425cc elementor-widget elementor-widget-heading\" data-id=\"f1425cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">8.\tMethods of Minimizing Customer Touch Points<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ae26bf elementor-widget elementor-widget-text-editor\" data-id=\"2ae26bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A most annoying situation for customers is complicated email chains with multiple recipients. Customers appreciate and want to be apprised of all aspects of their contract, along with the necessary follow ups. However, an email that has bounced between multiple staff members, ends up confusing and irritating the client.<\/p><p>Isolating internal communications from customer emails, helps to keep the communication structured. Wherever there is information from internal mail that needs to be sent to the customer, move it to the separate mail to the client.<\/p><p>The use of good email systems, both internal and external, ensures that messages reach the right recipient, through the system of automatic routing. Having efficient communication systems at every level of the business helps to ensure good customer services in logistics.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-faf70a5 elementor-widget elementor-widget-heading\" data-id=\"faf70a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">9.\tBenefits of Multi Communication Channels<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bfdf581 elementor-widget elementor-widget-text-editor\" data-id=\"bfdf581\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Using multiple channels of communication is another way of improving customer services in logistics.<\/p><p>Live Chat, Brand Website, Facebook or other social media, are a few of the communication channels. Installing a business SMS service is a great option for sending updates in real time.<\/p><p>Having all these channels open to the customers and the company staff means that customers know they can always get in touch, via one of these mediums.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f182018 elementor-widget elementor-widget-heading\" data-id=\"f182018\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">10.\tUnifying All Communication into a Single point Reference Inbox<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34ca22b elementor-widget elementor-widget-text-editor\" data-id=\"34ca22b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Establishing a multi-channel communication poses a challenge for potential confusion. Hence, the solution is to unify all the communication channels. There are innumerable business software packages available, which bring all the different communication channels together in one single inbox.<\/p><p>Opting for such a software package, and unifying all communication channels, implies that irrespective of the number of platforms of communication, there is a single point of reference inbox for all communication. This naturally makes all communications easier to audit.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0811de7 elementor-widget elementor-widget-heading\" data-id=\"0811de7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">11.\tQuality Customer Service is Memorable Customer Experience<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-445b809 elementor-widget elementor-widget-text-editor\" data-id=\"445b809\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In logistics industry much of the services and support services provided, are invisible to customers. The trucks, warehouses, or most of the staff is hidden from the sight of the customer. Hence, providing a positive customer services in logistics, to enrich the customer experience, is essential.<\/p><p>Customer services in logistics is the most visible part of the business. Making it efficient and memorable adds value and profits to the business<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f6deac elementor-widget elementor-widget-heading\" data-id=\"8f6deac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">12.\tEvaluating Hiring, Retention and Turnover<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f61b2fa elementor-widget elementor-widget-text-editor\" data-id=\"f61b2fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Change is the only constant. In the long term, some employee turnover is inevitable. People may relocate, move from the area or decide on a new job or career. There is not much that can be done as regards retention for this group or employee profile. Approximately 20% of new employees leave in the first 45 days. This is due to a variety of reasons. Some of these reasons can be addressed by the company, and others, like the job profile not being as expected by the employee, cannot be addressed.<\/p><p>It is always advisable and a good practice to look at the results of the most important HR metrics, and evaluate them. Wherever turnover appears to be unnaturally high, holding exit interviews to identify any issues and addressing those problems, helps the overall employee retention.<\/p><p>Good HR policies and promptly addressing any problems, encourages better employee retention levels. It also advisable to stay abreast with regard to any salary changes within the industry. Keeping the salary levels comparable to peer businesses is an advisable practice to enable employee retention. A good Human Resource, HR, department keeps up to date with anything that may lead to an increased turnover, and addresses it.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7431add elementor-widget elementor-widget-heading\" data-id=\"7431add\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">13.\tIntroducing Product Cost Management (PCM) for Effective Logistics<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4897044 elementor-widget elementor-widget-text-editor\" data-id=\"4897044\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Establishing good Product Cost Management (PCM) processes helps to monitor every stage of the logistics chain, from receiving the raw material or goods from the point of origin, to picking orders, to transportation management of getting the goods to their destination. This helps to reduce costs, and increases efficiency, eventually helping to maximize profits.<\/p><p>Product Cost Management software are a great help with regard to management and monitoring processes in logistics, which eventually leads to establishing good customer services in logistics.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b1d2e2 elementor-widget elementor-widget-image\" data-id=\"6b1d2e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"http:\/\/www.navata.com\/cms\/wp-content\/uploads\/2020\/06\/Staff-working3-scaled.jpg\" title=\"\" alt=\"\" loading=\"lazy\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50f2a2ce elementor-widget elementor-widget-toggle\" data-id=\"50f2a2ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1351\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1351\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-far-images\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M480 416v16c0 26.51-21.49 48-48 48H48c-26.51 0-48-21.49-48-48V176c0-26.51 21.49-48 48-48h16v48H54a6 6 0 0 0-6 6v244a6 6 0 0 0 6 6h372a6 6 0 0 0 6-6v-10h48zm42-336H150a6 6 0 0 0-6 6v244a6 6 0 0 0 6 6h372a6 6 0 0 0 6-6V86a6 6 0 0 0-6-6zm6-48c26.51 0 48 21.49 48 48v256c0 26.51-21.49 48-48 48H144c-26.51 0-48-21.49-48-48V80c0-26.51 21.49-48 48-48h384zM264 144c0 22.091-17.909 40-40 40s-40-17.909-40-40 17.909-40 40-40 40 17.909 40 40zm-72 96l39.515-39.515c4.686-4.686 12.284-4.686 16.971 0L288 240l103.515-103.515c4.686-4.686 12.284-4.686 16.971 0L480 208v80H192v-48z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-external-link-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M432,320H400a16,16,0,0,0-16,16V448H64V128H208a16,16,0,0,0,16-16V80a16,16,0,0,0-16-16H48A48,48,0,0,0,0,112V464a48,48,0,0,0,48,48H400a48,48,0,0,0,48-48V336A16,16,0,0,0,432,320ZM488,0h-128c-21.37,0-32.05,25.91-17,41l35.73,35.73L135,320.37a24,24,0,0,0,0,34L157.67,377a24,24,0,0,0,34,0L435.28,133.32,471,169c15,15,41,4.5,41-17V24A24,24,0,0,0,488,0Z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Image Source<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1351\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1351\"><ul>\n \t<li><a rel=\"nofollow\">Field Service News<\/a><\/li>\n \t<li><a rel=\"nofollow\"\"https:\/\/ithinklogistics.com\/blog\/how-to-improve-customer-service-in-the-logistics\/\">Ithink Logistics<\/a><\/li>\n \t<li><a rel=\"nofollow\"\"https:\/\/www.foysonis.com\/blog\/foysonis-customer-service-will-transform-your-warehouse-operations\/\">Foysonis<\/a><\/li>\n<\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ee4bf4b elementor-widget elementor-widget-facebook-button\" data-id=\"5ee4bf4b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"facebook-button.default\">\n\t\t\t\t<div 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0 208 0S0 93.1 0 208s93.1 208 208 208c48.3 0 92.7-16.4 128-44v16.3c0 6.4 2.5 12.5 7 17l99.7 99.7c9.4 9.4 24.6 9.4 33.9 0l28.3-28.3c9.4-9.4 9.4-24.6.1-34zM208 336c-70.7 0-128-57.2-128-128 0-70.7 57.2-128 128-128 70.7 0 128 57.2 128 128 0 70.7-57.2 128-128 128z\"><\/path><\/svg><\/div>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/form>\n\t\t<\/search>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d9a1fde elementor-widget elementor-widget-heading\" data-id=\"d9a1fde\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Recent Posts<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51475b elementor-grid-1 elementor-posts--thumbnail-left elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-widget elementor-widget-posts\" data-id=\"51475b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;classic_columns&quot;:&quot;1&quot;,&quot;classic_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:23,&quot;sizes&quot;:[]},&quot;classic_columns_tablet&quot;:&quot;2&quot;,&quot;classic_columns_mobile&quot;:&quot;1&quot;,&quot;classic_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.classic\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-classic elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-36990 post type-post status-publish format-standard has-post-thumbnail hentry category-logistics tag-logistics entry has-media\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.navata.com\/cms\/hidden-costs-in-logistics\/\" tabindex=\"-1\">\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2025\/12\/NRT-4-2-300x169.webp\" class=\"attachment-medium size-medium wp-image-37025\" alt=\"Hidden Costs in Logistics\" srcset=\"https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2025\/12\/NRT-4-2-300x169.webp 300w, https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2025\/12\/NRT-4-2-1024x576.webp 1024w, https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2025\/12\/NRT-4-2-768x432.webp 768w, https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2025\/12\/NRT-4-2-1536x864.webp 1536w, https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2025\/12\/NRT-4-2-800x450.webp 800w, https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2025\/12\/NRT-4-2.webp 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.navata.com\/cms\/hidden-costs-in-logistics\/\">\n\t\t\t\tHidden Costs in Logistics: 7 Expenses That Quietly Increase Freight Spend (and How to Control Them)\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.navata.com\/cms\/hidden-costs-in-logistics\/\" aria-label=\"Read more about Hidden Costs in Logistics: 7 Expenses That Quietly Increase Freight Spend (and How to Control Them)\" tabindex=\"-1\">\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-37875 post type-post status-publish format-standard has-post-thumbnail hentry category-top-10-list entry has-media\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.navata.com\/cms\/partial-truck-load-service-providers-in-chennai\/\" tabindex=\"-1\">\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2026\/01\/NRT-13-300x169.webp\" class=\"attachment-medium size-medium wp-image-37963\" alt=\"Partial Truck Load Service Providers in Chennai\" srcset=\"https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2026\/01\/NRT-13-300x169.webp 300w, https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2026\/01\/NRT-13-1024x576.webp 1024w, https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2026\/01\/NRT-13-768x432.webp 768w, https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2026\/01\/NRT-13-1536x864.webp 1536w, https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2026\/01\/NRT-13-800x450.webp 800w, https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2026\/01\/NRT-13.webp 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.navata.com\/cms\/partial-truck-load-service-providers-in-chennai\/\">\n\t\t\t\tBest 10 PTL Partial Truck Load Service Providers in Chennai\u00a0\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.navata.com\/cms\/partial-truck-load-service-providers-in-chennai\/\" aria-label=\"Read more about Best 10 PTL Partial Truck Load Service Providers in Chennai\u00a0\" tabindex=\"-1\">\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-38836 post type-post status-publish format-standard has-post-thumbnail hentry category-logistics category-transportation tag-logistics-operations entry has-media\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.navata.com\/cms\/containerized-vs-open-body-trucks\/\" tabindex=\"-1\">\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2026\/01\/NRT-54-300x169.png\" class=\"attachment-medium size-medium wp-image-38865\" alt=\"Containerized Trucks in Logistics\" srcset=\"https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2026\/01\/NRT-54-300x169.png 300w, https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2026\/01\/NRT-54-1024x576.png 1024w, https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2026\/01\/NRT-54-768x432.png 768w, https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2026\/01\/NRT-54-1536x864.png 1536w, https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2026\/01\/NRT-54-800x450.png 800w, https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2026\/01\/NRT-54.png 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.navata.com\/cms\/containerized-vs-open-body-trucks\/\">\n\t\t\t\tContainerized vs Open Body Trucks: Choosing the Right Vehicle for Logistics Operations\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.navata.com\/cms\/containerized-vs-open-body-trucks\/\" aria-label=\"Read more about Containerized vs Open Body Trucks: Choosing the Right Vehicle for Logistics Operations\" tabindex=\"-1\">\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-38715 post type-post status-publish format-standard has-post-thumbnail hentry category-news entry has-media\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.navata.com\/cms\/budget-2026-2\/\" tabindex=\"-1\">\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2026\/01\/NRT-43-300x169.webp\" class=\"attachment-medium size-medium wp-image-38731\" alt=\"Budget 2026\" srcset=\"https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2026\/01\/NRT-43-300x169.webp 300w, https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2026\/01\/NRT-43-1024x576.webp 1024w, https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2026\/01\/NRT-43-768x432.webp 768w, https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2026\/01\/NRT-43-1536x864.webp 1536w, https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2026\/01\/NRT-43-800x450.webp 800w, https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2026\/01\/NRT-43.webp 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.navata.com\/cms\/budget-2026-2\/\">\n\t\t\t\tBudget 2026: Logistics Sector Pushes for Faster Execution, Digital and Green Shift\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.navata.com\/cms\/budget-2026-2\/\" aria-label=\"Read more about Budget 2026: Logistics Sector Pushes for Faster Execution, Digital and Green Shift\" tabindex=\"-1\">\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-38690 post type-post status-publish format-standard has-post-thumbnail hentry category-news entry has-media\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.navata.com\/cms\/indian-railways-freight-corridor\/\" tabindex=\"-1\">\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2026\/01\/NRT-42-300x169.webp\" class=\"attachment-medium size-medium wp-image-38708\" alt=\"Indian Railways Freight Corridor\" srcset=\"https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2026\/01\/NRT-42-300x169.webp 300w, https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2026\/01\/NRT-42-1024x576.webp 1024w, https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2026\/01\/NRT-42-768x432.webp 768w, https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2026\/01\/NRT-42-1536x864.webp 1536w, https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2026\/01\/NRT-42-800x450.webp 800w, https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2026\/01\/NRT-42.webp 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.navata.com\/cms\/indian-railways-freight-corridor\/\">\n\t\t\t\tIndian Railways Freight Corridor Sets Record as JNPT Link Nears Completion\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.navata.com\/cms\/indian-railways-freight-corridor\/\" aria-label=\"Read more about Indian Railways Freight Corridor Sets Record as JNPT Link Nears Completion\" tabindex=\"-1\">\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-793accfe elementor-widget elementor-widget-heading\" data-id=\"793accfe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Follow Us<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56dd63da elementor-widget elementor-widget-facebook-page\" data-id=\"56dd63da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"facebook-page.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-facebook-widget fb-page\" data-href=\"https:\/\/www.facebook.com\/NavataRoadTransportOfficial\/\" data-tabs=\"\" data-height=\"220px\" data-width=\"500px\" data-small-header=\"false\" data-hide-cover=\"false\" data-show-facepile=\"true\" data-hide-cta=\"false\" style=\"min-height: 1px;height:220px\"><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2228e902 elementor-cta--layout-image-left elementor-cta--mobile-layout-image-left elementor-cta--skin-classic elementor-animated-content elementor-widget elementor-widget-call-to-action\" data-id=\"2228e902\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/www.navata.com\/cms\/wp-content\/uploads\/2020\/05\/Image-1-1.jpg);\" role=\"img\" aria-label=\"Image-1\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tCalculate your freight\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__button-wrapper elementor-cta__content-item elementor-content-item \">\n\t\t\t\t\t<a class=\"elementor-cta__button elementor-button elementor-size-xs\" href=\"http:\/\/www.navata.com\/freight-cal.php\">\n\t\t\t\t\t\tCalculate\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Table of Contents Providing Good Customer Services in Logistics Industry What exactly defines good customer service is a relevant question. In simplistic terms, good customer<\/p>\n","protected":false},"author":1,"featured_media":1534,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ocean_post_layout":"full-screen","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"off","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"on","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","ocean_post_oembed":"","ocean_post_self_hosted_media":"","ocean_post_video_embed":"","ocean_link_format":"","ocean_link_format_target":"self","ocean_quote_format":"","ocean_quote_format_link":"post","ocean_gallery_link_images":"off","ocean_gallery_id":[],"footnotes":""},"categories":[48],"tags":[59],"class_list":["post-1465","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-logistics","tag-customer-service","entry","has-media"],"_links":{"self":[{"href":"https:\/\/www.navata.com\/cms\/wp-json\/wp\/v2\/posts\/1465","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.navata.com\/cms\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.navata.com\/cms\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.navata.com\/cms\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.navata.com\/cms\/wp-json\/wp\/v2\/comments?post=1465"}],"version-history":[{"count":65,"href":"https:\/\/www.navata.com\/cms\/wp-json\/wp\/v2\/posts\/1465\/revisions"}],"predecessor-version":[{"id":1699,"href":"https:\/\/www.navata.com\/cms\/wp-json\/wp\/v2\/posts\/1465\/revisions\/1699"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.navata.com\/cms\/wp-json\/wp\/v2\/media\/1534"}],"wp:attachment":[{"href":"https:\/\/www.navata.com\/cms\/wp-json\/wp\/v2\/media?parent=1465"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.navata.com\/cms\/wp-json\/wp\/v2\/categories?post=1465"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.navata.com\/cms\/wp-json\/wp\/v2\/tags?post=1465"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}